FAQ 2017-02-02T20:08:27+00:00
Is Sonic Bloom available in other languages besides English? 2016-05-13T20:14:02+00:00

Yes! Ja! Sonic Bloom is also available in German. If one of the languages is detected in your browser's settings, Sonic Bloom will automatically display the same language. To switch to a different language, simple choose it from the drop drown at the right of the menu.

If something goes wrong, or doesn’t work on your website, what should I do? 2017-02-02T20:24:10+00:00

Try again! Sometimes the best way to fix a problem is to try it again. If it still doesn’t work after a few attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This resets the cache in your browser, which will often clear up persistent problems. If this method still doesn’t work, quit your browser, reopen it, and try again. If the problem still persists, please contact me via email and describe the issue. I’ll look into it asap.

What payment options do you offer? 2016-05-13T20:56:42+00:00

You can pay through your PayPal account or credit card (Visa, MasterCard or American Express).

How do I get access to an online course or Max for Live device once I’ve purchased it? 2017-02-02T20:24:10+00:00

After you’ve completed the payment process at PayPal, you will receive a receipt and an order email. If it's a course or the course bundle you've purchased, you will also receive a welcome email from Sonic Bloom inviting you to finish the registration process. Once you've done this, you can log in to your user account from the top right of the menu. Under Your Account you will find all course materials you have access to as well as your user profile.

Can I get a refund? 2016-05-13T21:32:23+00:00

If you booked a private lesson, but are unable to take it anymore, this is no problem as long as you cancel at least 24 hours in advance. If it's about any service, a refund is only possible if we haven't gotten started with the work, yet. Digital products are non-refundable in accordance with German law.

How long do I have access to an online course or a pack? 2016-05-14T17:53:30+00:00

You’ll have access to a course until it becomes obsolete, e.g. a Live 9 course until Live 10 comes out. The number of downloads for the Live Packs and Max for Live Packs is limited to five. If the product is updated, the download number is reset to zero.

How much experience do I need for Ableton Live 9 Essentials? 2016-05-15T06:00:56+00:00

Some basic computer skills are necessary. A little knowledge of making music is recommended, but absolutely not necessary. You should have heard of Ableton Live. ;)

How much experience do I need for Push the Envelope? 2016-05-15T06:01:53+00:00

Basic knowledge of Ableton Live is recommended. Otherwise check out the Bundle with both courses.

What equipment do I need for Ableton Live Essentials? Can you teach me how to hook this up? 2017-02-02T20:24:11+00:00

A computer running Ableton Live 9 (own license or trial). A MIDI controller or keyboard as well as an audio interface are recommended, but not necessary. Setting up MIDI controllers and audio interfaces with Ableton Live is covered in the course.

What do I need for Push the Envelope? 2016-05-15T06:03:58+00:00

Ableton Live 9 and Ableton Push.

What genres of music do you teach? 2017-02-02T20:24:11+00:00

I personally don’t think in genres and teach techniques that apply to all styles of music. The courses and private lessons are suitable for musicians and producers of all genres.

What quality are the course videos? 2016-05-15T06:08:03+00:00

They are all HD streaming videos that can be watched in full screen mode.

Can I download them? 2016-05-15T06:08:53+00:00

No, they're only available online, but you can download all the additional course materials.

I live in Berlin. Can we do private lessons in person? 2016-05-15T06:11:44+00:00

Absolutely. I offer one-to-one lessons in my studio in Berlin Wilhelmsruh as well.

I need help with my production/live setup. Can you help me? 2017-02-02T20:24:11+00:00

Depending on the nature of the help you need, we offer mixing, mastering, custom live setups as well as private lessons. Choose what suits your needs best or contact us via email if you have further questions.

What happens if I miss a private lesson? 2016-05-15T06:14:24+00:00

If you cancel, change or miss your appointment for a private lesson with less than 24 hours notice, you will be charged the full amount for the missed appointment. If you give me more than a day's notice, we'll can simply reschedule.

Do you offer gifting? 2016-05-15T06:24:23+00:00

Yes, we do. All throughout the months December leading up to Christmas. At the payment page you are asked 'Is this order a gift?'. If you click 'Yes', you will be asked to enter your own name and email (to purchase the item) and then the recipients name and email so we can send the product to the recipient.

You can also set a date in the future for when the gift should be delivered. That could be Dec 25, or the recipient's birthday. Finally, there is also the option of leaving a message for the recipient.

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